ITM Solutions - Inbound Calls


Trained Agents

Our agents are trained to your specific needs and requirements so that agents become an extension of your brand.

Call Routing

Our many call routing options ensure your calls are handled quickly and correctly every time.

Digital Recording

All calls are digitally recorded and backed up offsite. This ensures your calls are always accessible when needed.

Redundant ACD

Nothing is more important than being available. Our redundant ACD ensures that we are always available to assist your customers.

Our inbound call services are amongst the best in the business. ITM's unique ability to scale and adapt allows us to handle nearly any type of inbound campaign. Our high quality training ensures that our agents are prepared for any situation.

Our investment in high quality technological solutions is crucial to our ability to handle your calls. Our digital recordings, as well as calling data, are backed up regulary with Veritas' Backup Exec on Amazon Web Services or AWS. Our triple redundant internet services ensures that we remain online in nearly any situation and our natural gas emergency generator keeps the power on.

Above all, security is our number one concern. We are fully PCI Compliant and offer features like secure IVRs to ensure that agents don't handle highly sensitive information like credit cards. In addition we can also create VPN tunnels to securely work within your system and further protect your data.

If you are in need of inbound services, please contact us so we can get started.

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