ITM can handle inbound calls for virtually any situation. Our agents are adept at handling multiple types of calls in succession. This ensures that all of our clients calls are handled quickly and efficiently.
In addition to strictly outbound or inbound calls, ITM can also create oubound to inbound or inbound to outbound campaigns. Our unique ability to scale and customize solutions allows us to handle nearly anything.
With live agent chat and email services you can expand the reach of your customer service offerings. Our agents are able to handle multiple interactions simultaneously allowing for quicker and better customer service for your customers.
ITM Marketing's advanced Interactive Voice Response services can provide informational messaging, perform transactions, complete surveys, escalate calls to live assistance both internally and externally and so much more. We can customize your automated IVR to meet nearly any need.
Schools and other like organizations can take advantage of our VoiceCast services. Quickly reach a large group of people with automated messages such as closing, emergency situations and more.
Our custom reporting sets us apart from many other BPO Contact Centers. Our Intelliview reporting portal can be customized to give you live up to date reporting that matches your needs. From inbound to outbound to chat, we give you the information you need on demand.