Thirty-three (33) years experience in contact center development and implementation. His expertise includes: establishment and deployment of contact center operations; including site, equipment, personnel, business plans, finance and management team development. Owned and operated current contact center for more than fifteen years.
Forty (40) years of experience in financial management. Senior management positions held include: CFO/Controller in large/small, public/private, coporate/division and domestic/international firms. Specializes in the retail and service industry sectors. His expertise includes: operational accounting, planning, budgeting and analysis, extensive involvement with IT conversions and projects.
Thirty-Six (36) years of combined experience in operations, sales, finance and marketing. His experience includes management of large scale operations of Fortune 100 companies and high growth small businesses including Operations, IT, Human Resources, Finance, Sales and Marketing divisions. He has a particularly strong background in Health Care and Insurance. Seven years of teleservices operations and program management experience.
Twenty-three (25) years of experience in administrative management. Leadership positions held in manufacturing and small business industry. Expertise includes: development and implementation of internal practices and procedures in administration and human resources.
Sixteen (16) years of business experience with ten years spent in the contact center. He has worked as IT support, supporting 38 countries. He has worked in small and large private, public and not for profit companies. His particular strength is matching client's needs and reporting requirements, due to his extensive IT and business management experience.
Twenty-six (26) years of combined experience in the call center industry, business management; sales; marketing and computer management. Strong background in operational, planning, budgeting and analysis as well as extensive involvement with IT conversions and projects. Has expertise in administrative, human resource and marketing disciplines.
Twenty-two (22) years business experience with eight years of teleservices sales. She has established a proven record of servicing clients in various industries with her strong organization and management skills.
