Meet The Team

We’re a group of dedicated professionals committed to excellence.

BC

Bruce Collen

Chief Financial Officer

Drawing on solid financial experience to support steady growth.

JA

Jeff Afterkirk

VP, Call Center Operations

Focused on improving processes and enhancing customer experiences.

ST

Steve Trifelos

VP, Strategic Partnerships

Developing collaborative relationships to move us forward together.

MM

Megan Matz

Director, Client Services

Striving to deliver reliable, high‐quality service to our clients.

BB

Branson Berry

Director, Information Technology

Leveraging technology solutions to meet our evolving needs.

RO

Rebecca Oswald

Director, Human Resources

Helping foster employee engagement and well‐being.

LA

Lisa Albert

CX Training & Quality Supervisor

Leads training and quality initiatives to elevate the customer experience.

SM

Steven McGinnis

Senior Full-Stack Developer

Dedicated to creating dependable software solutions that meet real-world needs.

JS

Jadison Strupe

HR Generalist

Supporting our HR initiatives and employee programs.

CS

Christina Schumaker

CS Manager

Committed to delivering exceptional service and building strong client relationships.

CD

Courtney Dudte

IT Support Specialist

Providing end-user support, troubleshooting issues, and maintaining daily IT operations.

BG

Brandi Gambill

Assistant, Human Resources

Handles daily HR tasks to keep processes organized and efficient.

KP

Kim Powell

HR Coordinator

JL

Jennifer Logan

HR Coordinator