White Glove Contact Center Outsourcing
Redefining Customer eXperience Excellence
Meet ITM, a boutique contact center BPO based in Ohio dedicated to delivering scalable, results-driven solutions that accelerate business growth through tailored customer engagement strategies.
Streamlined Process for Seamless Integration
Contact us
Reach out to our dedicated team, ready to listen and provide personalized solutions tailored to your goals.
Assess Your Needs
We work closely with you to understand the specific challenges and requirements your business faces.
Choose Your Options
Select from a range of customized services that best fit your operational needs and objectives.
Let Us Handle It
Once you've made your choices, sit back and relax. Our expert team will take over, ensuring a seamless implementation and ongoing support.
Your Partner in Unparalleled Customer Satisfaction
At ITM, we understand that every interaction counts. Our comprehensive range of services combines cutting-edge technology with a personal touch, ensuring that your customers receive the exceptional care they deserve at every stage of their journey.
Appointment Setting
Comprehensive B2B and B2C appointment scheduling designed to maximize lead conversion. Start uncovering new business opportunities within just weeks.
Inbound Customer Care
With over 25 years of expertise in delivering exceptional customer care, ITM is dedicated to providing your customers with a remarkable and satisfying experience at every touchpoint.
Agentless Engagement
Utilizing the Genesys Cloud CX™ platform, we offer automated customer interactions, including delivery notifications and in-store pickup alerts, enhancing customer communication effortlessly.
SMS/MMS
Utilize the immediacy and personal touch of SMS/MMS to connect directly with your audience. Engage in real-time conversations and inspire action with the simplicity and effectiveness of SMS/MMS messaging.
Lead Generation
Drive growth with targeted lead generation strategies that identify and engage potential clients, ensuring a steady pipeline of opportunities.
Technical Support
Our skilled agents provide round-the-clock technical support, ensuring quick resolutions and maintaining customer satisfaction.
Email Support
Deliver timely and effective email support, handling inquiries with professionalism and a personal touch to enhance customer experience.
Chat Support
Engage customers in real-time with our chat support services, offering instant assistance and solutions to improve satisfaction.
Surveys and Feedback
Collect valuable insights through customer surveys and feedback, helping you refine services and enhance customer relationships.
Virtual Receptionist
Provide a professional first impression with our virtual receptionist services, ensuring all calls are answered and routed efficiently.
Social Media
Enhance your online presence with our social media management services, engaging with customers and driving brand loyalty.
Conversational Bots
Our Conversational Bot technology offers self-service options that emulate the live agent experience. Engage your audience seamlessly and provide instant support while enhancing efficiency and reducing costs.
Customized Pricing for Maximum Value
Get the best value for your business with our customized pricing packages. Whether you're a small business or a large enterprise, our call center services are designed to scale with your needs. Contact us for a personalized consultation.
Growth Plan
Enterprise
Discover Why Leading Businesses Choose ITM
"ITM Marketing has been a valued and trusted partner to Kirkland's for over 16 years, consistently delivering exceptional customer service. By keeping our customer service operations onshore, ITM has helped us enhance the customer experience while maintaining alignment with our brand standards and service expectations."
"While my experience with the professionals at ITM has been entirely positive, we have been especially benefited by their IntelliView program that provides us with all project data live, in real time. A circulation manager from another firm states, It’s fantastic. I’ve never seen anything like this before in the industry."
"ITM provided a solution for our patient prospect calling program for a much more affordable cost, better real time online reporting solution and remote monitoring anytime of day. ITM has provided additional value added items that include an inbound member service line as well as leaving live person answering machines for no additional cost. No hidden fees and no reporting costs helped further our lower cost of fundraising without sacrificing average donations and rapport with our members. "
Tailored Solutions for Every Industry
Experience exceptional service with our industry-specific solutions. No matter your sector, we provide adaptable call center services designed to meet your unique challenges and goals. From startups to established enterprises, our team is ready to deliver customized support that drives success. Reach out to us today for a consultation tailored to your industry needs!
Partner with ITM today to revolutionize your customer interactions...
Get started with ITM
Discover how ITM can elevate your customer interactions and enhance your brand experience.
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