Another channel for customer communication, Web-chat offers “live” assistance to visitors to your Web site.  Similar to popular instant messaging applications, visitors can request information and assistance via your Web site, and receive responses within seconds, by providing a link between our call center and your Web site. 

FAQ Response
Using a knowledge-base of your company’s information and preformatted, courteous templates, marketing associates can quickly initiate written conversations using  “click and drag” auto-formatted responses into the Web-chat response field without typing.  Customers feel connected and receive real-time assistance, using their preference in communication channels. 

Customized Response
For questions that require individual assistance, Web-chat can offer the same type of customer service that a phone call provides.  Marketing Associates can walk customers through the order process, track shipments, and troubleshoot product or service issues as easily as they can over the phone.  Customers can even request a call-back from the associate when preferred.