Features
All of ITM Marketing’s solutions, whether it be an inbound or outbound call, or even an electronic communication are provided with 100% call recording and our standard or custom reporting.
Digital Recordings
From the moment every single call comes into or is placed by our contact center and is connected to one of our marketing associates, the call is digitally recorded and stored for any potential need. These recordings are used to verify the courtesy, accuracy and the proper use of the escalation procedures our marketing associates are provided to assist your customers and resolve their issues. All electronic communications are logged as well and used to verify courtesy and accuracy.
Reporting: Online, Standard Reports and Custom Reports
With ITM Marketing’s online reporting tool, clients can view results of their programs, quickly displaying the information that is important to your business in real-time: subscription renewals, donations, sales, and any other statistic that is important to your business, by accessing a secure web page with your unique user name and password.
Basic call statistics can be delivered at any time of day via e-mail or available for download on a secure FTP site. ITM Marketing’s standard reports will assist you in determining call volumes, sales volumes, cross-sells, up-sells and provide you with reports built to your specifications.
Customized reports can also be produced and provided in virtually any common file type via any reporting software requested.
Client Testimonial
Telemarketing wasn’t our first choice when we decided to implement a direct marketing effort. However ITM has made the decision to continue testing and polling our donors and patients part of our budget and need. They understand hospital fundraising and what it means to have donor care and compassion.