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Whether
associates are calling to renew
subscriptions or set-up appointments for
lead generation, IntelliTarget makes
sure that we have the right marketing
associates with the right technology to
grow your business.
Reporting: Online, Standard Reports and
Custom Reports
With IntelliView, our online reporting
tool, clients can view results of their
programs, quickly displaying the
information that is important to your
business in real-time: subscription
renewals, qualified leads, sales, and
any other statistic that is important to
your business, by accessing a secure Web
page with your user name and password.
Basic
call statistics can be delivered at any
time of day via e-mail or available for
download on a secure FTP site.
IntelliTarget’s dialer reports will
assist you in determining call volumes,
sales volumes, cross-sells, up-sells and
provide you with reports built to your
specifications.
Customized reports can also be provided
and produced in virtually any common
file type via any reporting software
requested.
Web Integration Capabilities
All marketing associates are trained to
multi-task using various applications
while assisting customers. For example,
an associate can go directly to a
client’s Web site from their computer to
enter pertinent information, or go to
their desktop application to quickly
send a note to a supervisor for
assistance if needed. If notes or
appointment times need to be documented
during the conversation the associate
can utilize the client’s CRM tool to
quickly document pertinent facts about
the call or navigate to a landing page
to schedule an appointment. And, at the
end of the call, the associate can
quickly use their desktop application to
check the queue, or check on their
personal performance or that of their
workgroup.
Acquisition of Opted-in E-mail and
Mobile Phone Numbers
IntelliTarget uses a proprietary process
to capture opted-in e-mail addresses and
mobile phone numbers from customers.
This process has increased valued,
opted-in e-mail addresses by over 35%
for many of our clients, and provides
two additional ways for you to connect
to your existing and potential markets.
Call File Management
Interaction Dialer by Interactive
Intelligence ensures
comprehensive dialing
with its preview,
power, predictive, and precise dialing
modes.
Intelligent outbound dialing features
support accurate and complete call
analysis, time-sensitive dialing, and
manual or automated call rescheduling.
Its
Interaction Scripter
provides a powerful
script creation environment using web
capabilities including HTML and
JavaScript.
Campaign management is handled
strategically by
targeting groups and times based on
goals, database and list management, and
automatic transition of agents from
campaign to campaign. The dialing
system has a
patented predictive algorithm that increases
dialing drill-down with its stage-based
predicting. This staging algorithm is
so innovative it has a U.S. Patent.
Features for managing marketing
associates include
CIC's skills-based routing, call
control, call announce feature, and
same-associate callbacks. Policy can
also be set and controlled for
individual contacts right before or
after dialing, using business logic to
decide whether to place a call, provide
a dedicated agent for availability, and
allow for setting of call attributes for
wrap-time or supervisor contact.
Compliance
IntelliTarget has a comprehensive
knowledge of and complies with all FCC
regulations governing the telemarketing
industry. In addition, IntelliTarget
will comply with any regulations that
pertain to the telemarketing business
processes, as they pertain to individual
industries.
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