Outbound
Whether associates are calling to renew subscriptions or request fundraising donations, ITM Marketing makes sure that we have the right marketing associates with the right technology to grow your business.
Web Integration Capabilities
All marketing associates are trained to multi-task using various applications while assisting customers. For example, an associate can go directly to a client’s Web site from their computer to enter pertinent information, or go to their desktop application to quickly send a note to a supervisor for assistance if needed. And, at the end of the call, the associate can quickly use the tools provided to check the queue, or check on their personal performance or that of their workgroup.
Call File Management
Interaction Dialer® by Interactive Intelligence® ensures comprehensive dialing with its preview, power, predictive, and precise dialing modes. Intelligent outbound dialing features support accurate and complete call analysis, time-sensitive dialing, and manual or automated call rescheduling.
Campaign management is handled strategically by targeting groups and times based on goals, database and list management, and automatic transition of agents from campaign to campaign. The dialing system has a patented predictive algorithm that increases dialing drill-down with its stage-based predicting. This staging algorithm is so innovative it has a U.S. Patent.
Features for managing marketing associates include CIC’s skills-based routing, call control, call announce feature, and same-associate callbacks. Policy can also be set and controlled for individual contacts right before or after dialing, using business logic to decide whether to place a call, provide a dedicated agent for availability, and allow for setting of call attributes for wrap-time or supervisor contact.
Compliance
ITM Marketing has a comprehensive knowledge of and complies with all FCC regulations governing the telemarketing industry. In addition, ITM Marketing will comply with any regulations that pertain to the telemarketing business processes, as they pertain to individual industries.
Client Testimonial
Kirkland’s was in need of a partner that could handle the guest service and related “back office” functions for our new Ecommerce site. We went through an extensive vetting process and looked at large and not so large vendors. Our Kirkland’s team all agreed that ITM was the best choice. We like to think of our company as a family and believe that ITM has very similar values.