Larry Farrell
    President & CEO

  • Experience:  25 years of Sr. Level Executive experience in Call Center Management; Marketing; HR; IT Technology; and Negotiations. Has owned two call centers, and worked for three fortune 500 companies in the call center industry. Has strategic planning and marketing abilities with analytical business background.
     

  • Expertise:  Call Center Solutions, Management, Technology and Operations. Conducts company competitive bidding and negotiations. Processes strong entrepreneurial skills and solid problem solving solutions; also has proven track record of professionalism and integrity.
     
  • Education:  Ohio University, Business Management and Accounting. Attended Seminars for Team Building, Human Resources, and Motivation.

     
    Bruce Collen
    Chief Financial Officer

  • Experience:  25 years in financial management. Has held senior management positions (CFO/Controller) in large/small public/private, corporate/division and domestic/international firms.
     

  • Expertise:  Specializes in the retail and service industry. Strong background in operational accounting, planning, budgeting and analysis as well as extensive involvement with IT conversions and projects. Has expertise in administrative, human resource and marketing disciplines.
     
  • Education:  Earned his undergraduate degree from Duke University in Economics & Psychology and his MBA from Fordham University in Accounting & Finance.

     
    Jen Bosley
    Director of New Business Development

  • Experience:  10 years of Sales and Marketing experience in the Call Center Solutions. Proven track record in New Business Development in call center industry. Consulted on creative cross selling solutions, marketing processes and unique closing techniques.

  • Expertise:  Exceptional history in serving non-profit health and humanitarian organizations for fundraising campaigns. Creating and implementing successful new business development programs. Excellent knowledge of compliance issues.
     
  • Education: University of Akron, majored in Graphic Communications. Member of American Teleservices Association, and National Direct Marketing Association. Has experience lobbying on Capitol Hill for telecommunications industry.

     
    Jeff Afterkirk
    IT / IS Director

  • Experience:  22 years of experience in business management; sales; marketing and computer management.
     

  • Expertise:  Extensive computer background using DOS and Windows software, including Microsoft Office, Microsoft Server 2003; SQL Server 2005; Crystal Reports and numerous computer dialing software applications.
     
  • Education:  Earned his Bachelors degree from Indiana University in Public Affairs, with a minor in Economics.


     
    Lance Hall
    Network Administrator

  • Experience:  7 years of experience in network administration in corporate sectors. He has held management positions in large/small, public/private, corporate/division companies.
     

  • Expertise:  Maintain internal practices and procedures on all company telephony, broadband, dialing and computer technology; provides technical support for Call Center technology expansion; develops custom contact center programs for clients.
     
  • Education:  Network, telephone and computer networking; CTI integration; Microsoft SQL Server 2005; PHP; ASP; JavaScript; Visual Basic; dot-net technologies; Web services; Microsoft Windows and Office; HTML; XML.

     
    Theresa Birkhimer
    Human Resource Director

  • Experience:  18 years of experience in human resource and office administration in corporate and several industry sectors. She has held management positions in large/small, public/private, and corporate/division companies.
     

  • Expertise:  Implementing internal departmental policies and procedures; corporate representation on legal matters; sources and develops employee benefit packages; assists with budgets; forecasts and projections; directs OSHA compliance for corporate; office management direction.
     
  • Education:  OSHA 511 Training, The Ohio State University; Associates Degree, Ashland University; Computer Technical Certificate, East Ohio University.

     
    Suzanne Afterkirk
    Human Resources Manager

  • Experience:  17 years of experience in human resource and office administration in corporate and several industry sectors. She has held management positions in large/small, public/private corporations.
     

  • Expertise:  Coordinates and oversees hiring process; payroll processing; development and initiating of orientation program; coordination of employee benefit packages; employee quality assurance.
     
  • Education:  Associate degree in Business, Ohio State University

     

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