| Larry Farrell | President & CEO |
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- Experience: 25 years of Sr. Level Executive experience in Call Center Management, Marketing, HR, IT Technology, and Negotiations. He has owned two call centers, and worked for three fortune 500 companies in the call center industry. Has strategic planning and marketing abilities with analytical business background.
- Expertise: Call Center Solutions, Management, Technology and Operations. Conducts company competitive bidding and negotiations. Processes strong entrepreneurial skills and solid problem solving solutions; also has proven track record of professionalism and integrity.
- Education: Ohio University, Business Management and Accounting. Attended Seminars for Team Building, Human Resources, and Motivation.
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| Bruce Collen | Chief Financial Officer |
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- Experience: 34 years in financial management. Has held senior management positions (CFO/Controller) in large/small public/private, corporate/division and domestic/international firms.
- Expertise: Specializes in the retail and service industry. Strong background in operational accounting, planning, budgeting and analysis as well as extensive involvement with IT conversions and projects. Has expertise in administrative, human resource and marketing disciplines.
- Education: Earned his undergraduate degree from Duke University in Economics & Psychology and his MBA from Fordham University in Accounting & Finance.
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| Lianna Gardner | Director of Sales |
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- Experience: 10 years of Call Center Project Management and New Business Development experience. Over 17 years management & supervisory experience in both the private and not-for-profit sectors. Published writer/editor and Broadcast Copywriter.
- Expertise: Project Management and New Business Development, establishing and maintaining client relationships through open, effective and timely communication. Human Resources, Event/Conference Coordination, Contract and Deal negotiation, Public Relations & Media relations. Very detail oriented with excellent organizational skills and a strong ability to prioritize and delegate appropriately. Proven track record of professionalism and integrity.
- Education: Bachelor of Arts degree, Communications- Broadcast Journalism, The University of Findlay
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| Theresa Birkhimer | Director of Human Resources |
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- Experience: 21 years of experience in human resource and office administration in corporate and several industry sectors. She has held management positions in large/small, public/private, and corporate/division companies.
- Expertise: Implementing internal departmental policies and procedures; corporate representation on legal matters; sources and develops employee benefit packages; assists with budgets; forecasts and projections; directs OSHA compliance for corporate; office management direction.
- Education: OSHA 511 Training, The Ohio State University; Associates Degree, Ashland University; Computer Technical Certificate, East Ohio University.
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| Brian Chase | Director of Information Technology |
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- Experience: 10 years of IT experience in the call center industry. He has held management positions in large and small private companies.
- Expertise: Specializes in procedural analysis with an emphasis on process optimization. Strong background in project design, development and implementation using Microsoft software, including SQL Server and Visual Studio. Exceptional history in IT client services.
- Education: University of Cincinnati, majored in Mathematics and Computer Science.
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| Jeff Afterkirk | Director of Facility Operations |
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- Experience: 24 years of combined experience in the call center industry, business management; sales; marketing and computer management.
- Expertise: Strong background in operational, planning, budgeting and analysis as well as extensive involvement with IT conversions and projects. Has expertise in administrative, human resource and marketing disciplines.
- Education: Earned his Bachelors degree from Indiana University in Public Affairs, with a minor in Economics.
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| Walter Schick | Director of Operations |
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- Experience: Walter has over 25 years experience in the health care industry. This includes diverse experience in Managed Care, Health Insurance Plans, Medicare, Medicaid, Hospitals, Home Health Care, Durable Medical Equipment, Nursing Homes, Assisted Living, Infusion and Pharmacies.
- Expertise: Operations, Care Management, Medical Billing, Regulatory and Compliance issues, Information Technology, Finance, Human Resources, Training and New Business Development.
- Education: Walter has a B.S. in Economics and Accounting and is a C.P.A.
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