Interactive Voice Response, or auto attendants, is a primary way to direct your customers to self-service.  Customers listen to a greeting and are given a menu of options that can assist them.  

Informational Messages
IVR can drive customers to your Web site and provide routine company information without the need for live assistance.  Hours of operation, shipping instructions, addresses, directions, return policies, and new product information are all examples of the type of automated information used for automated assistance. 

Transactions
Customers can complete transactions over the phone: place orders, request promotional items, receive tracking numbers, check bank and credit card balances, review account activity and make payments.

Escalate to Live Assistance
At any point of the system, customers can have the option of transferring to live assistance to gain more information, trouble-shoot, or complete transactions, and will be placed in queue for the next available marketing associate during the program’s designated hours for customer service.

Inbound Surveys 
Customers can choose to take surveys on their call experience, products or services, with the option of taking a survey after the call is completed.

Outbound Surveys
Using your customer database, automated surveys can be sent via phone.  Triggered by auto-detection of a ”live” voice, customers can opt to take surveys on your products or services.  The IVR records the responses and tabulated upon completion. 

Voice Talent
Clients with can record the greetings, menus and directions for their auto-attendant, using their spokesperson or hired talent when desired.  Recordings can be made over any land-line, at any time, and anywhere.