ITM Marketing, Inc.

Chat/Email

ITM Marketing provides other channels for customer communication – email and web chat. Each offer assistance to visitors to your web site without the need for placing a call.  With web chat and email, visitors can request information and assistance via your web site, and receive a prompt response, because electronic communication is handled in the same manner as a call is in our queues.

FAQ Response
Using a knowledge-base of your company’s information and preformatted, courteous templates, marketing associates can quickly initiate written conversations using  “click and drag” auto-formatted responses into the response field without typing.  Customers feel connected and receive real-time assistance, using their preference in communication channels.

Customized Response
For questions that require individual assistance, electronic forms of communication can offer the same type of customer service that a phone call provides.  Marketing Associates can walk customers through the order process, track shipments and troubleshoot product or service issues as easily as they can over the phone.  Customers can even request a call-back from the associate when preferred.