ITM Signs New Retail Client
COSHOCTON (July 12, 2010) — ITM Marketing, Inc. (ITM), a leading provider of communications and data services, announced today that it has signed Kirkland’s, Inc., a Tennessee based specialty retailer chain of home décor as a new client. ITM will handle all customer interactions generated from Kirkland’s soon to be launched e-commerce site.
“Kirkland’s was in need of a partner that could handle the guest service and related ‘back office’ functions for our new Ecommerce site” said Kirkland’s VP of Marketing, Mark Krebs. “We went through an extensive vetting process and looked at large and not so large vendors. Our Kirkland’s team all agreed that ITM was the best choice. We like to think of our company as a family and believe that ITM has very similar values.”
About ITM
ITM Marketing, Inc. is an experienced, multifaceted teleservices company located in Coshocton, Ohio, dedicated to delivering customized, value-driven solutions for their client’s communications needs. ITM maintains a diverse client base spanning multiple industries. Current clients include Sun Telemedia, Bausch & Lomb, Experian, Penton Media, TriMax Direct, Canon Communications, Bobit Business Media and Nelson Publishing. More information can be found at www.itmmarketing.com.
About Kirkland’s
Kirkland’s, Inc. was founded in 1966 and is a specialty retailer of home décor in the United States. Although originally focused in the Southeast, the Company has grown beyond that region and currently operates 303 stores in 29 states. The Company’s stores present a broad selection of distinctive merchandise, including framed art, mirrors, candles, lamps, picture frames, accent rugs, garden accessories and artificial floral products. The Company’s stores also offer an extensive assortment of gifts, as well as seasonal merchandise. More information can be found at www.kirklands.com.
Client Testimonial
The team at ITM has proved themselves to be very responsive to our needs in the area of account retention and customer service. We work with several other call centers that are on a national scale yet ITM has out performed them. Their agent’s are high quality and the coaching, supervision and management of the entire program has been very good and professional in all matters. They pay attention to the details and the little things that make a program successful.